Long wait times and unbalanced workloads are just two of the many inefficiencies ophthalmology practices may experience. When optimizing your practice, there are four S’s to consider: style of care, staffing model, systems of check-ins and scheduling, and space.
To begin optimization, collect data. The collection can be as simple as giving clients a questionnaire regarding volume, staffing size, services, equipment, etc. The results will assist in calculating what is needed for an efficient office space. More specifically, it helps devise a space-needs spreadsheet that outlines how the practice should operate.
One of the most common space problems is lack of testing rooms. To fix this, it is important to provide enough excess capacity, with only two to three pieces of equipment per room. To do this, renovation, expansion, and possibly moving should be considered. However, moving to larger office spaces is not always the answer to achieving efficiency. The goal of optimization should be to have patients ready for the doctor.
Ultimately, patients value their time; an efficient office space respects that value.
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