Practice Management

Study identifies patient characteristics linked with appointment no-shows

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Patients who were younger, had a lower socioeconomic status, or Black race had a higher likelihood to no-show at new patient appointments, according to a study. Longer lead times were also associated with a higher likelihood to no-show.

In this cross-sectional study, 4628 patients with new patient appointments scheduled at an eye center were included. Overall, 16.4% (n = 759) of people did not show up for the appointments.

Age, median household income, insurance, race, and commute distance were characteristics associated with no-shows.

Appointments scheduled with glaucoma or retina specialists were also significantly associated with greater no-shows.

The authors hope that these findings may lead to the development of interventions to improve appointment turnout.

Chiam M, Kunselman A, Chen MC. Characteristics associated with new patient appointment no-shows at an academic ophthalmology department in the United States. Am J Ophthalmol. 2021; DOI:https://doi.org/10.1016/j.ajo.2021.02.020

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