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Practice Management/EHRs/Finances

Best Interpersonal Communication Practices Reviewed

Posted on September 7, 2018

Medical practices have evolved to the point of implementing marketing guidelines to help maximize practice performance, authors noted in a recent review article. The best practices are using tools to differentiate themselves from competitors. Among the best practices: 

  • Communication, when performed competently, facilitates trust between the medical staff and patient-customer.
  • Staff competence and optimal facilities also foster customer satisfaction.
  • It is crucial that staff responds in ways that enhance the practice’s prestige, thus increasing the potential for word-of-mouth referrals. 
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