Conference Roundup
Practice Management

Managing Difficult Conversations with Employees

Posted on

Though not pleasant, managers need to have difficult conversations with employees now and then, noted Elizabeth Holloway, Laurie Brown, and Jolynn Cook, senior consultants with BSM Consulting in Incline Village, NV, during the American Society of Cataract and Refractive Surgery’s 2018 annual meeting in Washington, DC. 

Tough topics include: 

  • Employee conducting personal business on employer’s time.
  • Mood or behavior problems. 
  • Poor attendance. 
  • Dress code violations, including body odor/poor personal hygiene. 
  • Profanity in the workplace.
  • Workplace romance.
  • Grieving employees. 

When discussing these issues with employees, be sure to include:

  • Improvement milestones.
  • An explanation of how the leader is going to help the employee improve.
  • A rundown of how the employee is going to correct the behavior.
  • Consequences of non-improvement.

Also, be sure to give the employee an opportunity to comment. 

Holloway E, Brown L, Cook J. Successfully managing a difficult conversation by using effective feedback. Talk presented at: 2018 ASCRS-ASOA Annual Meeting; April 13-17, 2018; Washington, DC. 

Related Articles
Compounded fixed-combination injection provides stable mydriasis during surgery
Aug 04, 2021
More research needed on link between strabismus and mental health disorders in kids
May 21, 2021
Patient demographics influence utilization of care for eye conditions
May 21, 2021
Click to access the login or register cheese